1. Thông Tin Tuyển Dụng
- Nơi làm việc: Quận 2, TPHCM
- Cấp bậc: Quản lý
- Kinh nghiệm: từ 3 năm trở lên
- Mức lương: up to 1000 USD
- Hạn nộp hồ sơ: 08-08-2018
2. Mô Tả Công Việc
- Manage a team of helpdesk analysts and ensure that agreed targets are met and appropriate quality standards achieved.
- Develop and implement processes to ensure that a high-quality service is provided to both internal and external customers.
- Analyze help desk activity and make recommendations for increased organizational efficiency and effectiveness.
- Train helpdesk staff to ensure that support is provided in a consistent manner.
- Implement staffing and scheduling models to ensure guaranteed coverage to the business.
- Ensure that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of customer support.
- Communication, consultant and work directly with customers.
3. Yêu Cầu Ứng Viên
- English can able to communicate with foreigners
- Teamwork, good behavior and can work under pressure.
- Experience of managing a team within a Helpdesk environment
- Thorough knowledge of administrating Windows Active Directory Infrastructure, DNS, DHCP, File Server.
- ITIL certification is desirable
4. Thu Nhập & Quyền Lợi
- You will receive a net salary, this means the company will cover your force insurance, PIT.
- You will receive the OT bonus for OT.
- A chance for training in the IT field.
- Other benefits follow by company’s regulation.
- Free coffee and tea daily, have a party for employee’s birthday monthly, have a vacation and teambuilding yearly.
5. Thông Tin Khác
Company address: 5th floor, No 41, Street 41, Ward Thao Dien, District 2, HCMC
Company Name: ITM MANAGEMENT LTD
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Việc làm IT tương tự
Founded in Vietnam in 2009, IT Management provides tailored IT Management solutions that manage all the technology resources of our clients. These resources may include tangible investments like hardware, software, data, networks, and data center facilities, as well as the staff to maintain them. ITM’s Services:
- One Shot Services Pro
- Audit IT Reviews
- Maintenance contract IT Support & Services
- Our technicians full time on site
- IT supervision Contract
- Installation & Project
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