THÔNG TIN TUYỂN DỤNG
- Hồ Chí Minh
- CNTT – Phần cứng / Mạng, Dịch vụ khách hàng, CNTT – Phần mềm
- Cạnh tranh
- Nhân viên
- Đại học
- 3 – 5 năm
- Nhân viên chính thức
- 25 – 35
- Nam/Nữ
- 28/02/2019
- Tiếng Anh
MÔ TẢ CÔNG VIỆC
Are you seeking a dynamic and professional technology environment?
Do you like to work in Customer service related to Email industry?
If yes, Level 2 Technical Support at IPSIP is your DREAM JOB !
Working with IPSIP as a Level 2 Technical Support means becoming a part of innovative Transactional Email Solution. You will be a champion to provide technical support to other operational teams and respond to situations where front-line customer contact failed to identify or fix problems from given informations by end-users.
Key responsibilities:
- Diagnosing, troubleshooting platform technical issues (production environment) on a daily basis;
- Working as tech reference for the functional teams (Level 1 support, Account Manager, Sale, Marketing, etc.);
- Coop with Dev/DevOps/Product team to ensure the platforms continuous improvement.
- Have a perfect knowledges on all DNS authentications implementations and technical meanings (SPF/SenderID/DKIM/DMARC/ARC);
- If you are confident in using English as the common language at work (both for writing and speaking), you will find this job interesting because you can talk and video call with your teammates around the work on daily or weekly basis.
YÊU CẦU CÔNG VIỆC
- At least 3 years exp on tech domain for SaaS platform (production environment)
- Network/System knowledge;
- Email solution
- Product lifecycle;
- Improvement/deployment process understanding.
- Experience on ticketing system;
- Self-learner + dedication;
- TOEIC at least 800 or equivalent.
THÔNG TIN KHÁC
- Thời gian làm việc: ICT working hour, follow up in CET working hour.
- Phúc lợi:- Competitive income & multicultural environment- Training Program and International Certification
– 13th month salary & Extra personal Health and Accident Insurance
– Opportunity to work in global project
WELCOME TO IPSIP
